Privacy Policy

Effective Date: July 1, 2026

Lucas IT Sol CORP Privacy Policy

1. Introduction

Welcome to Lucas IT Sol CORP (“Lucas IT Sol CORP,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information of our customers, website visitors, business partners, and service providers.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website at https://www.lucasitsol.com, communicate with us, or use our managed IT and technology services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

Lucas IT Sol CORP.
Email: info@lucasitsol.com
Website: https://www.lucasitsol.com

3. Information We Collect

We may collect the following categories of information:

Information You Provide
  • Name
  • Company name
  • Email address
  • Phone number
  • Business address
  • Billing information
  • Support requests
  • Files submitted for technical support
  • Communications with us
Information Automatically Collected

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral URL
  • Pages viewed
  • Time spent on pages
  • Date and time of access
  • Cookie identifiers
Information From Third Parties

We may receive information from:

  • Microsoft
  • Google
  • Cloud service providers
  • Payment processors
  • Security monitoring services
  • Marketing platforms
  • Business partners

4. How We Use Information

We use personal information to:

  • Provide managed IT services
  • Respond to inquiries
  • Create customer accounts
  • Process invoices
  • Improve our services
  • Maintain cybersecurity
  • Monitor website performance
  • Send service notices
  • Provide customer support
  • Meet legal obligations
  • Prevent fraud
  • Enforce our agreements

Where applicable, we process information based upon:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

6. Sharing Information

We may share information with:

  • Cloud hosting providers
  • Email service providers
  • Payment processors
  • Security vendors
  • Analytics providers
  • Professional advisors
  • Government agencies when legally required

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

7. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

  • Right to Know
  • Right to Correct
  • Right to Delete
  • Right to Access
  • Right to Data Portability
  • Right to Limit Use of Sensitive Personal Information
  • Right to Non-Discrimination

To exercise your rights, contact: info@lucasitsol.com

We will verify your identity before processing requests.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending upon applicable law and business needs.

9. Data Security

We maintain administrative, technical, and physical safeguards including:

  • Encryption
  • Multi-factor authentication
  • Endpoint protection
  • Firewalls
  • Access controls
  • Monitoring
  • Employee security training
  • Secure backups

No method of electronic storage is 100% secure.

10. International Transfers

If information is transferred outside the United States, we use appropriate safeguards as required by applicable law.

11. Children’s Privacy

Our services are not directed toward children under 13.

We do not knowingly collect personal information from children.

Our website may link to third-party websites.

We are not responsible for their privacy practices.

13. Changes

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised Effective Date.

14. Contact

Privacy questions may be directed to: info@lucasitsol.com

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and improve user experience.

Cookies We Use

Essential Cookies

Required for:

  • Security
  • Authentication
  • Session management
  • Website functionality

These cannot be disabled.

Analytics Cookies

Used to understand:

  • Website traffic
  • Visitor behavior
  • Performance metrics

Examples include:

  • Google Analytics
  • Microsoft Clarity
Functional Cookies

Used to remember:

  • Preferences
  • Language
  • Accessibility settings
Marketing Cookies

If enabled, these may be used to measure advertising effectiveness.

Managing Cookies

You can control cookies through:

  • Browser settings
  • Cookie banner preferences

Blocking some cookies may affect website functionality.

We use cookies to improve your browsing experience, analyze website traffic, and support essential website functionality. By clicking “Accept All,” you consent to our use of cookies as described in our Cookie Policy. You may customize your preferences or reject non-essential cookies at any time.

Buttons:
  • Accept All
  • Reject Non-Essential
  • Cookie Preferences

Website Terms of Use

Acceptance

By using this website, you agree to these Terms of Use.

If you do not agree, please discontinue use.

Services

Lucas IT Sol CORP. provides information regarding:

  • Managed IT Services
  • Cybersecurity
  • Cloud Services
  • Network Support
  • Microsoft 365
  • Help Desk Services
  • Technology Consulting

Information provided is for general informational purposes.

Intellectual Property

All website content including:

  • Logos
  • Graphics
  • Text
  • Images
  • Code
  • Documentation

is owned by Lucas IT Sol CORP. unless otherwise stated.

Unauthorized reproduction is prohibited.

User Conduct

You agree not to:

  • Attack the website
  • Upload malware
  • Attempt unauthorized access
  • Violate applicable laws
  • Interfere with website operation

Disclaimer

The website is provided “AS IS.”

We do not guarantee uninterrupted availability or error-free operation.

Limitation of Liability

To the fullest extent permitted by California law, Lucas IT Sol CORP. shall not be liable for indirect, incidental, consequential, or special damages arising from use of this website.

Links to external websites are provided for convenience only.

We do not endorse third-party content.

Governing Law

These Terms are governed by the laws of the State of California.

Venue shall lie in the appropriate California courts.

Changes

We may modify these Terms at any time.

Continued use constitutes acceptance of revised Terms.

Data Processing Addendum (DPA)

1. Purpose

This Data Processing Addendum applies whenever Lucas IT Sol CORP. processes personal information on behalf of business customers while providing managed IT services.

2. Definitions

  • Controller means the customer.
  • Processor means Lucas IT Sol CORP.
  • Personal Data means information relating to an identified or identifiable individual.

3. Scope

Lucas IT Sol CORP. will process personal data only:

  • On documented customer instructions
  • For providing contracted services
  • In accordance with applicable privacy laws

4. Processor Obligations

Lucas IT Sol CORP. agrees to:

  • Maintain confidentiality
  • Implement appropriate security measures
  • Restrict employee access
  • Notify customer of data breaches without unreasonable delay
  • Assist with data subject requests where applicable
  • Cooperate with audits as reasonably requested
  • Delete or return personal data upon contract termination unless legally required to retain it

5. Security Measures

Lucas IT Sol CORP. maintains safeguards including:

  • Encryption where appropriate
  • MFA
  • Least-privilege access
  • Endpoint protection
  • Security monitoring
  • Backup systems
  • Incident response procedures
  • Employee security awareness training

6. Subprocessors

Lucas IT Sol CORP. may use trusted subprocessors including cloud hosting providers, software vendors, backup providers, and security vendors.

Lucas IT Sol CORP. remains responsible for subprocessors’ compliance with this DPA.

7. International Transfers

Where international transfers occur, Lucas IT Sol CORP. will implement appropriate contractual safeguards consistent with applicable law.

8. Data Breach Notification

Lucas IT Sol CORP. will notify the customer without unreasonable delay after becoming aware of a confirmed security incident affecting customer personal data.

Notifications will include available information regarding:

  • Nature of the incident
  • Categories of affected data
  • Mitigation measures
  • Recommended customer actions

9. Audit Rights

Upon reasonable written request, customers may receive documentation demonstrating compliance with this DPA, subject to confidentiality and security limitations.

10. Return or Deletion

Upon termination of services, Lucas IT Sol CORP. will, at the customer’s instruction, return or securely delete customer personal data unless retention is required by law.

11. Confidentiality

All personnel authorized to process customer data are subject to confidentiality obligations.

12. Governing Law

This DPA shall be governed by California law unless otherwise agreed in the underlying service agreement.

SMS Communications

Lucas Information Technology Solutions Corp. (Lucas IT Solutions) offers an optional SMS text messaging program for customer-service and transactional communications. These messages may include responses to service inquiries, technical support updates, appointment confirmations, and appointment reminders. This SMS program does not include promotional or marketing messages.

How We Obtain Consent

Visitors may voluntarily consent to receive SMS communications by selecting the SMS consent checkbox on our website’s Contact Us form at https://www.lucasitsol.com/contact/.

The checkbox is optional and is not selected by default. Submitting a contact form or providing a telephone number without selecting the checkbox does not constitute consent to receive SMS messages. Consent is not a condition of purchasing products or services.

Information We Collect and Use

When a visitor opts in, we may collect their name, telephone number, contact information, service inquiry, SMS consent selection, and related communication records.

We use this information to respond to authorized service requests, provide technical support communications, send appointment notifications, administer our SMS messaging program, and document consent.

SMS Privacy and Data Sharing

We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for marketing or promotional purposes.

We may disclose information to trusted service providers, including messaging platforms and telecommunications providers, only as reasonably necessary to deliver authorized SMS communications, maintain the messaging service, comply with applicable law, or protect the security of our systems.

SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.

Message Frequency and Charges

Message frequency varies depending on service inquiries, support needs, and appointment activity. Message and data rates may apply according to your wireless carrier and service plan.

Opting Out and Getting Help

You may withdraw your SMS consent at any time by replying STOP to a message. After your opt-out request is processed, you will no longer receive messages through this SMS program unless you opt in again.

For assistance, reply HELP or contact us at:

Email: info@lucasitsol.com

Phone: (650) 999-4188

Data Retention and Security

We retain SMS-related information only as long as reasonably necessary for legitimate business purposes, maintaining consent records, resolving disputes, and satisfying applicable legal obligations. We apply appropriate administrative and technical safeguards to protect personal information.

For additional information about our messaging program, please review our Terms & Conditions.

© 2026 Lucas IT Sol CORP. All Rights Reserved.

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